We hope that you are delighted with your purchase but we understand that buying online will sometimes mean that what you ordered isn't quite right.  We are therefore pleased to offer a full refund or exchange policy on all non-sale items.  Sale items will only qualify for an exchange or credit note.   All returned items must be returned to us within 14 days of receipt, in perfect condition, in their original packing (if any) and with all tags and labels still attached.  The returned item(s) must also enclose a completed returns form.  For your peace of mind we would always recommend using an insured method of postage, as we will not be responsible for lost or damaged returns.  Unfortunately we are also unable to refund any shipping charges. With exchanges, your new item(s) will be despatched as soon as we receive your returned good plus any additional payment which may be required.