Returns, Exchanges & RefundsOur Standard Online Sales Returns Policy
We hope you are pleased with the quality, value and fit of the items you have purchased. All items sent out are checked to ensure that they are in perfect condition and must be returned to us in the same condition. Please return unwanted items to us for a full refund within 14 days of receipt.
If you wish to return items for any reason other than defects in the goods, incomplete or incorrect delivery you will need to arrange and pay for the return of the items to us. If you require any assistance in this matter please contact us on 0115 9455119 or email firstname.lastname@example.org
Please Note The Following When Making A Return
Unwanted items can be returned as long as they are in their original condition, unused, unworn, undamaged and in a resaleable condition. Items should have their swing tags intact and be in their original packaging. Please be careful when trying on items that your child doesn’t have anything on them that may mark or damage the item. Unfortunately if any items are returned in an unsaleable condition we will not be able to accept them for return.
Returning SALE Items
Unwanted sale items can be returned within 14 days of receipt using the same guidelines as full priced product.
Unwanted Items should be returned to us within 14 days after receipt of delivery. Orders returned outside of this timeframe will only be refunded by a credit note. Credit notes will be emailed to you and are valid for 12 months.
If You Receive A Faulty Item
In the unfortunate case that you have received a faulty item please contact Customer Care on 0115 9455119 or email email@example.com and where possible we will arrange for a replacement to be held until we receive the faulty item back to our Customer Returns Department. All reasonable postage costs incurred to return the faulty item will be refunded to you and the postage cost to send out the replacement item will be free of charge.
How To Make A Return
You should be able to use the original packaging that your order arrived in to make your return. Return the item/items within 14 days of receipt in their original condition and packaging with swing tags intact. Complete the returns form and ensure to enclose it in the parcel. Make sure our returns address is clearly visible and the package is properly sealed.
Our returns address is:
Isobel and Henry - Returns
103, Melton Road
Refunds will be issued to the credit or debit card originally used to make the payment. Refunds for items received outside of the returns timeframe of 14 days will be issued as a credit note which will be emailed to you to use next time you shop online. Credit notes are valid for 12 months. For help and advice please contact Customer Service on 0115 9455119 by email at firstname.lastname@example.org